Who we are
Ivory Voltage Studios is a creative and growth studio based in the UK. We are responsible for the personal information described in this notice. You can contact us about anything in it at [email protected].
What we collect and why
- Enquiry form. Your name, email address, business name, website, social media handles, industry and anything you tell us about your goals. We use this to reply to you and prepare for a call or proposal. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
- Booking a call. If you book a call, our booking provider collects your name, email address and the time you choose, so we can hold the call.
- Emails and messages. If you email us or message us on social media, we keep the conversation so we can reply and deliver any work you ask for.
- Clients. If you become a client, we keep the contact, billing and project details needed to deliver the work and meet our legal and accounting obligations.
- Website analytics. We use basic website analytics to understand how many people visit the site and which pages they view, so we can improve it. This is our legitimate interest in running and improving our website.
We never sell your information, and we don't use it for anything unrelated to your enquiry or our work together.
Who we share it with
We use a small number of trusted providers to run the business. They only process your information on our behalf:
- Cloudflare (website hosting and security)
- Web3Forms (delivers enquiry form messages to our inbox)
- Calendly (call booking)
- Our email provider (to send and receive email)
- Metricool (social media scheduling and website analytics)
- ManyChat (automated replies to Instagram comments and messages)
Some of these providers are based in, or store data in, the United States. Where that happens, the transfer is covered by the UK's data transfer safeguards, such as the UK-US data bridge or standard contractual clauses.
Cookies
Our website doesn't use advertising cookies. If you open our booking calendar, Calendly may set its own cookies, which it explains in its cookie settings.
How long we keep it
We keep enquiries for up to 2 years so we can pick up past conversations, then delete them. Client records are kept for 6 years after the work ends, because UK tax law requires it.
Your rights
You can ask us for a copy of your information, ask us to correct or delete it, object to how we use it or ask us to restrict it. Email [email protected] and we'll reply within one month.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes to this notice
We'll update this page if anything changes. The date at the top shows when it was last updated.